Aktivian Refund and Return Policy

Last updated: October 17, 2026

We want you to feel confident ordering from Aktivian. Because we sell products in different categories, return eligibility depends on the type and condition of the product. This policy explains the rules for fitness equipment, consumable products, digital products, bundles, damaged orders, and other purchases.

This policy does not limit any rights you may have under applicable consumer-protection law.

1. Return window

Unless a different rule is stated below, you may request a return within 30 days after receiving your order.

To request a return, email contact@aktivian.com with:

• Your name and order number;

• The product you want to return;

• The reason for the request; and

• Photographs or video when the item is damaged, defective, incorrect, or incomplete.

Do not send a product back before receiving return authorization and return instructions from Aktivian. Unauthorized returns may not be accepted.

2. Fitness equipment and non-consumable products

Fitness equipment and other non-consumable physical products may be opened and reasonably tested during the 30-day return window.

To qualify for a return, the product must be:

• Clean and sanitary;

• Free from damage, alteration, misuse, abuse, or excessive wear;

• Returned with all parts, accessories, manuals, bonuses, and included items; and

• Securely packaged for return. Original packaging should be used when reasonably available.

Reasonable testing means using the product only as necessary to determine its fit, function, and suitability. Products damaged through improper installation, unsafe use, neglect, modification, or use contrary to the instructions are not eligible for a standard return.

Normal return eligibility does not replace any separate written warranty that may accompany a product.

3. Consumable, ingestible, and sealed products

For health and safety reasons, consumable or ingestible products, including energy strips and supplements, are eligible for return only when they are:

• Unopened;

• Unused;

• In their original packaging; and

• Still protected by the original factory or safety seal.

Opened consumable products are not returnable because of taste, preference, or change of mind. However, contact us immediately if a consumable product arrives damaged, defective, contaminated, incorrectly labeled, expired, missing its safety seal, or different from what you ordered. Nothing in this section limits rights provided by applicable law.

4. Apparel, wearable accessories, and personal-use items

Apparel, wearable accessories, and similar personal-use products must be unworn, unwashed, unaltered, and returned with any original tags and packaging. Items showing stains, odors, cosmetic residue, pet hair, or other signs of use may be refused.

5. Digital products

Digital products, downloads, ebooks, guides, programs, and other electronic content are generally non-returnable once the file, access link, or content has been delivered, downloaded, accessed, or substantially used.

If you purchased a digital product by mistake and have not downloaded or accessed it, contact us promptly. If a digital file is defective, corrupted, or inaccessible, we will first attempt to provide a working replacement. Refunds will be provided when required by applicable law.

6. Bundles, kits, promotional items, and free gifts

Products sold as a bundle or kit must be returned as a complete set, including every component and accessory.

If a purchase included a free gift or promotional item, that item must also be returned in eligible condition. If an incomplete return is accepted, Aktivian may reduce the refund by the regular selling price of the missing product, accessory, or promotional item, where permitted by law.

If only part of a discounted bundle is returned and a partial return is approved, the refund may be recalculated based on the prices and discounts that would have applied to the items kept.

7. Damaged, defective, incorrect, or incomplete orders

Inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing components, contact contact@aktivian.com promptly with your order number and clear photographs or video of:

• The product and the issue;

• All items received;

• The shipping package; and

• The shipping label, when relevant.

After reviewing the claim, Aktivian may provide replacement parts, replace the product, issue store credit, or provide a refund, as appropriate and as required by law. Aktivian will cover reasonable return-shipping costs for verified damaged, defective, or incorrect orders when a return is required.

Do not discard the product or packaging until we confirm that it is no longer needed for the claim.

8. Lost or delayed shipments

If tracking shows that a package is lost, materially delayed, or delivered but you cannot locate it, contact us promptly. We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or complete a carrier claim before a replacement or refund is issued.

Aktivian is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where required by law. If a package is returned to us because of an address error, additional shipping charges may apply before it is resent.

9. Return shipping

For approved change-of-mind returns, the customer is responsible for return-shipping costs unless Aktivian states otherwise in writing or applicable law requires otherwise.

For verified damaged, defective, incorrect, or incomplete orders, Aktivian will provide instructions and, when a return is required, a prepaid return label or reimbursement for reasonable return-shipping costs.

Original shipping charges and expedited-shipping fees are not refundable for change-of-mind returns, except where required by law. We recommend using a trackable shipping service. Aktivian is not responsible for customer-arranged returns that are lost in transit.

10. Refund review and timing

We will notify you after your return is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may need additional time to post the refund. If more than 15 business days have passed since Aktivian approved your refund, contact contact@aktivian.com.

Aktivian may reduce or refuse a refund when a returned product is missing parts, damaged, excessively used, altered, unsanitary, or otherwise outside this policy, to the extent permitted by law. We will explain the reason for any reduction or refusal.

11. Exchanges

Unless Aktivian agrees otherwise, the fastest way to exchange a product is to request a return and place a new order after the return is approved. Defective, damaged, or incorrect products may be handled through a direct replacement.

12. Order cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the shipping address. We cannot guarantee changes after an order has entered processing or shipped.

If an order has already shipped, it must be handled under the applicable return rules. Digital products that have already been delivered or accessed may not be cancellable.

13. Final-sale items and gift cards

Items clearly marked Final Sale before purchase are not returnable for change of mind. Final-sale status does not remove any rights relating to damaged, defective, incorrect, or misdescribed products.

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

An ordinary discount or sale price does not automatically make an item final sale unless the product was clearly marked Final Sale before purchase.

14. International orders and mandatory consumer rights

Customers are responsible for customs duties, import taxes, and brokerage charges imposed by their country. These charges are not collected or refunded by Aktivian unless stated otherwise.

Customers in the European Union may have a statutory right to cancel certain online purchases within 14 days after delivery. Exceptions can apply, including for certain sealed goods after the seal is broken and for digital content when performance begins with the consumer's prior consent. Where local law provides stronger or additional rights, those rights control.

Nothing in this policy excludes, restricts, or replaces a non-waivable warranty, refund right, remedy, or consumer guarantee provided by applicable law.

15. Suspected abuse or fraud

Aktivian may refuse returns involving suspected fraud, return abuse, altered proof of purchase, items not purchased from Aktivian, or products that do not match the order records. This does not limit any rights provided by law.

16. Contact us

To request a return or ask a question about this policy, contact:

Aktivian Customer Support
Email: contact@aktivian.com

The authorized return address and shipping instructions will be provided after your return request is reviewed. Do not mail returns to an address shown on a shipping label or elsewhere on the website unless customer support specifically authorizes that address for your return.